Bradon Technologies Ltd.

1. What is SAVii™Desk?
2. How can I start using SAVii™Desk?
3. How many people can use SAVii™Desk?
4. My IT department has difficulty incorporating new online meeting tools. Is SAVii™Desk hard to integrate?
5. How does SAVii™Desk`s pricing work?
6. What are the minimum system requirements?
7. How do I schedule an event?
8. How do I invite people to participate?
9. How will the people I invited know where to go to get into the meeting?
10. I don`t have administrative rights to install applications on my computer. Can I still use SAVii™Desk?
11. How do I start my SAVii™Desk meeting?
12. How do I know when the participants have joined the session?
13. How does the host start presenting their screen?
14. The audience cannot hear me?
15. I cannot hear the audience?
16. The audience cannot see my desktop?
17. My mouse pointer cannot be seen by the audience?
18. The stream seems to be slowing down, how can I improve that?
19. I want to stop streaming my desktop, but don`t want to end the session? How do I do that?
20. How do I mute my microphone?
21. How do I archive my SAVii™Desk session?
22. How do I see my archived event?
23. How do I publish my archived event so others can see it online?
24. How do I invite others to see my archived event?
25. Does SAVii™Desk have an address book feature? If so, what does it do and how do I use it?
26. How do I change my password or user profile?
27. Does SAVii™Desk offer Microsoft Outlook integration?
28. Does SAVii™Desk offer a text chat tool?
29. How do I participate in a SAVii™Desk session using a telephone?
30. Can I use the telephone to listen to an archived event?
31. I am hosting a meeting and the audience can see my video?
32. I don`t have a webcam. Can I still use SAVii™Desk?

Q:	*1. What is SAVii™Desk?*
A:	SAVii™Desk is an online meeting tool that allows participants to present themselves and their desktop to an audience of any size while offering VoIP integrated communications

Q:	*2. How can I start using SAVii™Desk?*
A:	Simply register for a 14 day trial period

Q:	*3. How many people can use SAVii™Desk?*
A:	SAVii™Desk allows one host to present to any audience size.

Q:	*4. My IT department has difficulty incorporating new online meeting tools. Is SAVii™Desk hard to integrate?*
A:	SAVii™Desk is a web based online meeting tool. That means that there is no network integration required.

Q:	*5. How does SAVii™Desk`s pricing work?*
A:	SAVii™Desk pricing is based on a per minute/per user charge. Contact our sales office for current pricing.

Q:	*6. What are the minimum system requirements?*
A:	Windows 2000 Full duplex sound card to allow simultaneous recording and playing of audio Microsoft Internet Explorer 5.0/ Mozilla Firefox / NN 6.x + /Opera 8.x Internet Connection Microphone and speakers or headset

Q:	*7. How do I schedule an event?*
A:	Go to the SAVii™Desk login page. Enter your username and password and login. Once in simply select `Schedule New Event`, complete meeting information, enter invitee emails and click the `Submit Information` button.

Q:	*8. How do I invite people to participate?*
A:	Simply enter the email addresses of your participants in the invitee fields of the New Event form. Once you complete the form and submit the information, all participants will instantly receive their invitation in their inbox.

Q:	*9. How will the people I invited know where to go to get into the meeting?*
A:	Each invitation clearly explains the details of your event and how they can access it.

Q:	*10. I don`t have administrative rights to install applications on my computer. Can I still use SAVii™Desk?*
A:	Yes you can. Whether you`re hosting or in the audience you have the option to run a one-time use of the application that does not install on your computer. Once you finish your session, the application is gone.

Q:	*11. How do I start my SAVii™Desk meeting?*
A:	Simply login, select the meeting from your `Host Event` page and click on the `Start` button.

Q:	*12. How do I know when the participants have joined the session?*
A:	You will hear a beep everytime someone joins an event. Also the host can open the 'User List' which shows a complete list of every person attending the event including people on the phone.

Q:	*13. How does the participant start presenting their screen?*
A:	By clicking on the `Screen Capture` button or selecting it from the menu when the application is launched.

Q:	*14. The audience cannot hear me?*
A:	The microphone might be muted when a session is started. You can simply click on the microphone button or click on the SAVii™Desk icon and select "Microphone" from the menu. This will activate the microphone so the audience can hear the speaker.

Q:	*15. I cannot hear the audience?*
A:	The audience might not have their microphones activated. Every participant can open the 'User List' to see the status of all audience member microphones

Q:	*16. The audience cannot see my desktop?*
A:	In order for the audience to see what is in your screen capture window, you need to click on the screen capture button or select 'Screen Capture' from the host menu to start streaming your desktop.

Q:	*17. My mouse pointer cannot be seen by the audience?*
A:	Click on the mouse button or on the SAVii™Desk icon and ensure that the `Capture Mouse` option has a check beside it.

Q:	*18. The stream seems to be slowing down, how can I improve that?*
A:	You can increase the audio compression by clicking on the audio compression button or the SAVii™Desk icon, select `Audio Compression` and select a lower bitrate.

Q:	*19. I want to stop streaming my desktop (show a still frame), but don`t want to end the session? How do I do that?*
A:	Click on the screen capture button or the SAVii™Desk icon and ensure that the `Screen Capture` option doesn`t have a check beside it. Once the option is off the last visual in the window will remain until the host turns the option back on.

Q:	*20. How do I mute my microphone?*
A:	Click on the microphone button or the SAVii™Desk icon and ensure that the `Microphone` option does not have a check beside it.

Q:	*21. How do I archive my SAVii™Desk session?*
A:	When starting your presentation make sure Archive button is pressed on the toolbar.

Q:	*22. How do I see my archived event?*
A:	When your SAVii™Desk event is completed go to Events->My Archives. There you will see a list of your archived events. Select the event that you wish to view. On the Event Details page click the `Play` button which will launch the SAVii™Desk software to play your archived event.

23. How do I publish my archived event so others can see it online?

When your SAVii™Desk event is completed go to Events->My Archives. There you will see a list of your archived events. Select the event that you wish to view. On the Event Details page click the `Publish` button. Complete the Publish Event page by entering an event code (optional) and selecting an expiry date, then click the publish button. The final page will provide you with a URL to view the archived event online. You can then invite others to view the archived event or publish this URL on your website.

Q:	*24. How do I invite others to see my archived event?*
A:	Once you have published your event click the `Send Invitation` button. Enter the email addresses of those you wish to invite and click the `Send Invitation` button.

Q:	*25. Does SAVii™Desk have an address book feature? If so, what does it do and how do I use it?*
A:	Yes. The address book feature automatically adds your invitees to the list. To use the address book when adding invitees to a new event click the address book icon. The address book will open and allow you to select invitees. You can also edit your address book by selecting `My Address Book` from the Settings menu.

Q:	*26. How do I change my password or user profile?*
A:	From the Settings menu select `Change Password` and change the account information desired.

Q:	*27. Does SAVii™Desk offer Microsoft Outlook integration?*
A:	Yes. When audience members receive their invitations there is a link that they can click to automatically add the event to their Microsoft Outlook calendar. The address book also allows you to import your Outlook addresses into it.

Q:	*28. Does SAVii™Desk offer a text chat tool?*
A:	Yes. When participants to a SAVii™Desk event login and go to an event a text chat tool is available to them. All participants of the event can use the tool to text chat.

Q:	*29. How do I participate in a SAVii™Desk session using a telephone?*
A:	In every SAVii™Desk invitation there is a telephone number and an access code. By dialing into this number and entering the access code when prompted, you will be connected into the event.

Q:	*30. Can I use the telephone to listen to an archived event?*
A:	Yes. The telephone number provided for the event will also work to access the 'Instant Replay' - but only if the event archived.

Q:	*31. I am hosting a meeting and the audience can see my video?*
A:	In order for the audience to see your video stream you need to ensure the following items are done. 1. A webcam or other video device is connected to your computer and recognized. 2. The video control panel is open (once the meeting is started) 3. The start stream button is selected on the video control panel. This begins transmitting your video to the audience.

Q:	*32. I don`t have a webcam. Can I still use SAVii™Desk?*
A:	Yes. The webcam feature is completely optional and can be turned on or off at anytime during a session. You can still use all of the other features of SAVii™Desk.